Shipping Info

Shipping Methods:

EOS offers two shipping options to cater to different customer needs:

  • Standard Shipping: Orders typically delivered within 5-7 business days across India.
  • Express Shipping: Contact us for expedited shipping options. Orders are typically delivered within 2-3 business days.

Shipping Locations:

We currently provide shipping services within India and do not offer international shipping at this time.

Order Processing:

  • Orders are processed and shipped on business days (Monday through Friday, excluding holidays).
  • Orders placed on a business day are usually shipped the same day or next business day.
  • Orders placed on non-business days will be processed on the next business day.

 Shipping Fees:

Shipping fees are calculated based on the order's total value and the selected shipping method:

  • Standard Shipping: INR 99 per order.
  • Express Shipping: Get in touch for information on our rates, as they depend on you location.

Order Tracking:

Upon shipment, customers will receive a confirmation email containing tracking information to monitor the order's progress and estimated delivery date.

Delivery Time:

Delivery times may vary based on location, selected shipping method, and unforeseen circumstances. While we aim to meet estimated delivery times, specific delivery dates cannot be guaranteed.

Shipping Delays:

In the event of any shipping delays, we will promptly notify customers and make every effort to resolve the issue satisfactorily.

Order Changes and Address Updates:

Customers can request changes to their orders or update shipping addresses before shipment. However, changes may not be possible once the order has been shipped.

Missing or Damaged Items:

Customers should notify our customer support team within 72 hours of receiving their order if any items are missing or damaged. We will work diligently to resolve the issue and provide a suitable solution.

Returns and Exchanges:

For details regarding returns and exchanges, customers can refer to our Returns and Exchange Policy available on our website.

EOS is committed to delivering products safely and promptly to customers' doorsteps. If customers have any questions or concerns about our shipping policy, they can contact our customer support team for assistance.

Thank you for choosing EOS for your jewellery needs.
(Last updated: 20-06-2024)