Unfortunately, all sales are final, and we do not permit changes or cancellations to orders once they have been placed.

Each transaction incurs a flat rate postage charge. To prevent overcharges, please verify your order before making payment. While we don't offer refunds for postage charges on multiple orders, we can consolidate them into a single package upon your request.

At this time, we do not offer returns, exchanges, or refunds, except in the rare instance of an error in your order caused by our oversight. For further details, please refer to our return policy.

If you've encountered an error with your order, please reach out to us promptly. We'll assist you in resolving the issue and ensure your satisfaction with the outcome.

To maintain the quality of your jewellery, follow these steps: Keep it dry and away from chemicals like perfume. After wearing, gently wipe it with a soft, clean cloth and store in a cool, dry place. To prevent tarnishing, store your jewellery in a ziplock bag. For detailed care instructions, refer to our care guide available on our website.

Once your order has been shipped, you will receive an email containing tracking information. You can use this information to monitor your order's journey until it reaches its destination.

You can determine your ring size by following the steps outlined in our ring sizing guide, which you can access by clicking here

In the unfortunate event that you receive a missing or broken product, please follow these steps:

1. Record an unboxing video with no edits or cuts.
2. Report the issue to us within 24 hours of receiving the package, including the unboxing video and any relevant pictures.
3. We will work towards resolving the issue promptly once we receive your report.

Unfortunately, all orders made during sales events are final, and we are unable to process returns or refunds for them.

If your order has not yet been shipped, we will do our best to update your address. However, once the order is shipped, we are unable to make changes. In such cases, if the address provided was incorrect, we will need to re-ship the order, and a reshipment fee will be charged. Please ensure all address details are accurate before placing your order. For assistance, contact us at contact@jewelsbyeos.com or send us a message on Instagram.

No, we do not currently offer international shipping. However, we plan to introduce international shipping in the near future. Stay tuned for updates!If you have any other questions or feedback, feel free to reach out to us anytime. We're here to help!

Yes, our stainless steel jewellery is waterproof, designed to withstand exposure to water without tarnishing or losing its colour, making it perfect for everyday wear. However, it's important to note that gold plated brass and sterling silver jewellery require extra care as they are not waterproof and may tarnish over time. You can even wear our gold plated Stainless Steel pieces in the shower without any concerns. For more care tips, please check out our care guide on our website.

Our products are crafted using high-quality materials such as stainless steel, brass, and sterling silver, all coated with 18k gold for a luxurious finish. Stainless steel is known for its durability, eco-friendliness, and recyclability, making it a sustainable choice. For specific material details, please refer to the description provided under each product.